Conversation 365
One WhatsApp Business API number.Multiple teams, agents, and workflows.
Conversation 365 is a WhatsApp-first customer service center that lets multiple teams and agents share one official number while running helpdesk support, sales lead workflows, and conversation commerce with Contact 360 context.
Overview
Unified WhatsApp Operations for Customer-Facing Teams
One number, shared across agents and departments — with integrated support, sales, and payment workflows from a single interface.
Shared inbox, one number
Use one WhatsApp Business API number across multiple agents and teams without losing control.
Service + sales workflows
Run helpdesk support and lead management from the same inbox experience.
Conversation commerce
Share payment links in-chat to accelerate checkout, deposits, and billing.
Capabilities
Designed for teams that run on chat
From multi-agent collaboration to helpdesk operations and in-chat payments, the inbox becomes a real operating layer.
Multi-agent & multi-team
Assign conversations to the right queue or owner while keeping one official number.
Helpdesk-ready workflows
Track customer issues, preserve conversation history, and keep service continuity.
Lead management support
Capture leads, qualify faster, and keep follow-up motion organized inside chat.
Unified profiles via Contact 360
Bring identity, lifecycle stage, and history into the inbox for more personal replies.
Payment links in chat
Collect deposits, service fees, or fast checkout payments while the customer is ready.
Live chat support
Capture website intent in Live Chat, then continue the journey on WhatsApp when needed.
WeChat / WeCom roadmap
Expand into regional messaging channels later without rebuilding the inbox workflow.
Works as a microservice
Start with Conversation 365 on its own, then connect it to the rest of the platform over time.
Use Cases
Support, sales, and commerce inside one chat workspace
Set up the inbox around your main operating need first, then extend it into adjacent workflows.
Customer support center
Resolve questions, route to the right team, and keep conversation history for continuity.
Sales leads on WhatsApp
Respond faster, qualify with Contact 360 context, and keep follow-ups organized.
Conversation commerce
Share a payment link while the customer is ready to reduce drop-off and shorten time-to-cash.
Website visitors
Use Live Chat to capture intent, then continue on WhatsApp when it makes sense.
Channels
Supported now, and what's next
Make the rollout clearer: what is live today, what is planned next, and how the inbox stays consistent across channels.
| Channel | Status | How it is used in Conversation 365 | Notes |
|---|---|---|---|
| WhatsApp Business API | Available now | Primary support and sales channel with one number shared across teams and agents. | Core inbox channel |
| Live Chat | Available now | Capture website visitors in real time and continue the relationship on WhatsApp when needed. | Website acquisition layer |
| WeChat / WeCom | Planned | Extend regional messaging coverage using the same inbox workflow and customer context. | Workflow stays stable |
| Payment links | Available now | Send secure payment links in-chat for deposits, invoices, and fast checkout. | Conversation commerce |
Integrations
Connect context, not just messages
Conversation 365 works best when it connects customer context, commerce operations, and payment steps.
Contact 360
Bring unified profiles and cross-channel context into every reply.
Commerce systems
Look up order, product, and customer status while chatting to keep replies actionable.
Payment workflows
Share secure payment links and confirm status inside the same conversation thread.
Consistent context across channels
Keep one inbox experience and one customer background even as channels expand.
FAQ
Common questions about Conversation 365
Can multiple agents use the same WhatsApp Business API number?
Yes. Conversation 365 supports multiple agents and teams sharing the same official WhatsApp number.
Is Conversation 365 for customer support or for sales?
Both. You can run helpdesk workflows and lead management in the same inbox.
What channels are supported?
Today the product supports WhatsApp and Live Chat, with WeChat / WeCom on the roadmap.
How does Contact 360 help?
It brings identity, lifecycle stage, and interaction history into the inbox so replies can be more accurate and personal.
How does payment link messaging work?
Agents can share a secure payment link directly in chat for deposits, invoices, service fees, or fast checkout and then continue follow-up in the same thread.
Demo
Want a Conversation 365 demo?
We can walk through shared inbox operations, team routing, conversation commerce, and Contact 360 context using your preferred workflow.