Shape the future with confidence
Beyond Marketing AutomationCDP, AI Agents, and Commerce-Ready Microservices in One Platform
From campaign automation to warranty claims, bookings, and loyalty, e-Com365 unifies marketing and service journeys to drive revenue, elevate satisfaction, and reduce operational costs.
More than just marketing automation
More Than Just Marketing Automation
e-Com365 goes beyond emails and journeys. With built-in tools for warranty registration, event RSVP, RMA, bookings, and loyalty rewards, it connects every customer touchpoint before, during, and after the sale.
Core capabilities
Everything you need, integrated.
Customer data, omnichannel automation, conversational AI, and business operations brought together in one integrated platform.
Customer Data Platform at the Core
Unify customer data across channels, transactions, and touchpoints to build a single, actionable profile for segmentation and automation.
- Real-time segmentation
- Behavioral history
- Profile activation
Automated Campaigns Across All Channels
Run automated journeys across Email, SMS, WhatsApp, WeChat, and push channels using both business rules and AI-triggered events.
- Cross-channel orchestration
- Event-triggered flows
- Retargeting journeys
Conversational AI & Live Engagement
Support live customer engagement, conversational selling, and AI-assisted service flows with seamless handoff between automation and human teams.
- AI commerce assistant
- Human handoff
- Web / chat / social widget
Integrated Commerce & Service Workflows
Extend beyond marketing with built-in microservices for warranty registration, event RSVP, bookings, RMA, and customer loyalty workflows.
- Post-sale automation
- Loyalty lifecycle
- Service orchestration
Platform modules
Commerce-ready microservices platform
A modular platform that combines marketing automation, commerce integration, conversational AI, and operational services in one system.
Customer Data Platform (CDP)
Centralize customer identity, behavioral events, transaction history, and profile attributes so every campaign, service interaction, and automation flow runs on the same data foundation.
Marketing Automation
Automate campaigns and customer journeys across email, messaging, and owned channels using customer behavior, lifecycle stages, and AI signals.
E-Commerce Integration
Connect commerce infrastructure so product, order, membership, and transaction events can feed both marketing workflows and service operations.
AI Chat E-Shop Agent
Add AI-powered conversational sales and support so shoppers can get guided product discovery, answers, and service help in real time.
Customer Loyalty
Launch points, vouchers, tiered rewards, and redemption journeys to keep customers engaged beyond the initial transaction and strengthen repeat purchase behavior.
Business Enablement
Power operational workflows such as event RSVP, bookings, warranty registration, and RMA without stitching together multiple products.
Start automating your business today