Business Apps
Unify lead-to-service operations with one customer ID.
Business Apps are modular microservices on Galaxias Labs that write each activity back to Contact 360. Each app solves a focused lifecycle problem while staying connected to the same customer profile, the same segments, and the same operating model.
Apps directory
Apps that strengthen every stage of the lifecycle
Each app focuses on a different moment, but they all enrich the same customer profile and operating layer.
Leads Orbit
Manage pipeline, SLA, and follow-up tasks so qualified leads do not stall.
Event Management
Capture attendance and interests so post-event segmentation becomes actionable.
Booking Service
Manage appointments, reminders, and pre-visit preparation in one workflow.
Warranty Management
Track ownership, expiry, and renewal opportunities as service signals.
Survey & Form Builder
Collect NPS / CSAT, tags, and profile enrichment signals that feed the CDP.
Leads Orbit workspace
Placeholder for the lead pipeline visual. This panel will switch image content as the left-side app list scrolls.
CDP core
The CDP core that connects every lifecycle signal
When apps write their activities back into Contact 360, teams can move from signals to segments and then into actions.
From signals -> segments -> actions
Turn events from leads, bookings, events, warranty, and surveys into usable segments and triggers.
One customer ID
Apps do not maintain isolated lists; they all add value to the same shared profile.
Connected to Conversations and automation
Example: qualified lead + booking scheduled -> WhatsApp reminder + assignment.
Use cases
Common lifecycle plays you can run
These are practical examples of how lifecycle apps turn activity into follow-up, segmentation, and action.
Lead follow-up SLA
Qualified leads not contacted in 24 hours -> assign owner -> WhatsApp / email follow-up flow.
Event conversion
Check-in + session interest -> segment attendees -> send targeted post-event offers.
Booking reminders
Appointment in 7 days -> reminder sequence + prep instructions -> reduce no-shows.
Warranty renewal
Warranty expiring in 30 days -> renewal journey + booking link for service.
Feedback recovery
NPS <= 6 -> create follow-up task + agent outreach in 365 Conversations.
Profile-aware support
Support teams see lead, booking, warranty, and event context before they respond.
Getting started
Roll out in three steps
The page emphasizes a practical rollout model: identity first, apps second, activation third.
Define identity mapping
Decide how customer IDs and source systems map into one shared profile.
Enable the apps you need
Start with the lifecycle apps that solve your most urgent workflow gaps.
Activate signals
Use the events, tags, and profile context to drive reminders, assignments, conversations, and journeys.
Demo
See Business Apps live in your workflow.
We can recommend the best app combination based on your current lead, event, booking, warranty, and service operations.